Shipping & Returns Policy

Thank you for shopping with James Rui! We strive to ensure your furniture and decor reach you safely and efficiently. Below, you’ll find general guidelines on our shipping and returns process. For specific questions or unique order requirements, please reach out to us directly on 0426 577 567.

Shipping

Delivery Times

All products are available for pre-order only, with an estimated lead time of 6-8 weeks. This ensures that we can secure the item and have it in stock for you.
Spend over $2,500 for free in-home delivery.

Shipping Costs

Shipping fees are calculated at checkout based on location and item size.

Local Pickup

If you prefer, select local pickup at checkout, and we'll coordinate a convenient time for you.

Returns

Returns Policy

We accept returns on non-custom items within 7 days of delivery. Items must be unused and in their original packaging.
If an item arrives damaged, please notify us within 48 hours, and we’ll work with you to resolve it.

For any further questions or to initiate a return, please contact us at 0426 577 567 or on hello@jamesrui.com.au